(Pocket-lint) - After launching a dedicated app for PS4 at the tail end of last year, Sky has launched a Sky Go application for PlayStation 3 too. Like the PS4 version, the app is called TV from. Sky Go was due to be launched on the Playstation 3 in late Summer, but did not emerge. There has been no more specifics relating to dates, yet, but Sky have said it is happening. You will need Sky Go Extra (extra monthly cost, or free with multiscreen) when it does launch. Sky Now have higher costs to view, as you may probably be aware.
Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app. B) If you’re on Mac. On your desktop, click Go and click Applications. Remove the Sky Go app. Go back to your desktop, then click Go and click Go to Folder. Type “/library” and click Go. Sky have recently unveiled a new addition to the Playstation 4 which will also be available on the Playstation 3 at the start of 2015. In December they announced that the well loved Sky Go system will be available over the newer Playstation range. Sky Go is the TV catch up and live TV system for the Sky service that allows you to watch Sky TV. Highlight Sky and press the X button. Highlight and press the X button. The download may take a few minutes. Once the app has finished installing, launch the TV from Sky app. When you see the welcome screen, sign in with your Sky ID. You'll see a confirmation message saying You have successfully signed in, click OK to start using TV from Sky.
Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.
This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…
Fixes to try
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The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.
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Method 1: Close the Cisco VideoGuard Monitor process
Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.
a) If you are on Windows:
- Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
- Right click the CiscoVideoGuardMonitor process and click End task/End Process.
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b)If you’re using a Mac computer:
- On your desktop, click Go, then click Utilities.
- Double click Activity Monitor.
- Click CiscoVideoGuardMonitor, then click the quit button.
Now check to see if your Sky Go app is working properly. Hopefully it is. But if not, you may need to try other fixes listed below.
Method 2: Temporarily disable your firewall
It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)
If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.
*IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus or firewall is disabled.
Method 3: Completely reinstall your Sky Go app
When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Here’s how you can do it.
a) If you’re using Windows
- Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
- Under View by, click Large icons.
- Click Programs and Features.
- Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
- Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
- Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
- Go to Local > Cisco and delete the VideoGuard folder.
- Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
- Go back to the AppData folder. Then go to Roaming and delete the Sky and Sky Go folders.
- Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
b) If you’re on Mac
- On your desktop, click Go and click Applications.
Remove the Sky Go app.
- Go back to your desktop, then click Go and click Go to Folder.
- Type “~/library” and click Go.
- Go to Cisco, then remove the VideoGuardPlayer folder.
- Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
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Hopefully, one of these fixes works for you! If you have any questions, leave us a comment below.
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